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本部からの指導内容も、「結果が出ないことを“叱る”から、面談のアポイントが取れたことを“ほめる”へと変化した」という。…「従来は、結果しか判断材料がなかったため、現場に発破を掛けるなど“叱る”ことした手段がなかった」と、山田執行役員は振り返る。
— 横浜銀行が営業プロセスの可視化で成果、成約額が月間300億円強に - ニュース：ITpro (via tsukamoto) (via takaakik) (via otsune)
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